However, as your business grows, you can opt for Pro and Enterprise versions for more advanced features. VICIdial is an open source call center software with more than eight hundred registered installations till now. Also, thousands of people have downloaded the official release of VICIdial in just one year.
This open source software also allows service agents to log in from remote locations. OrecX is a free call center software , which comes with a fully featured commercial version. It ensures convenient setup with easy maintenance and is deployed worldwide across countries. Also, you can rest assured of no-cost localization and customization so that you can optimize the processes at your call centre as per your business needs.
If you are looking for a comprehensive, free and open source call centre software, Asterisk is an ideal choice. Asterisk call center software provides advanced modules to tackle all the tasks related to customer service.
Asterisk telecommunications platform also provides low-maintenance tools which are easy to work with and can easily be integrated with telephony hardware. You can easily find a call center software free of charge today, however, Ekiga is widely popular among call centers across the globe for its softphone, video conferencing and messaging solutions.
It can be integrated with a plethora of codecs and has a user-friendly interface. However, it provides all its users a SIP address, free of cost. This SIP address lets users to make outbound calls to customers across the world, including video calls. CallHippo is another free and open source call center software , suitable for small businesses that need or require basic call centre management tools.
It also has a user-friendly interface with simplistic tools which provide a cost-effective solution to small businesses. CallHippo also provides easy integration with other third-party CRM software for a seamless customer service management. Call centre software enables the smooth functioning of a plethora of customer-facing processes in a business. If your customer service reps deal with many clients every day and address their queries, then open source and free call centre software is the ideal solution for you.
With the help of free and open source call centre software, businesses can manage tasks such as transactions, information queries, delivery related info, troubleshooting, or other support related calls. An ideal outbound or inbound call centre software comes with numerous benefits. Some of these are mentioned below:.
With the help of a contact centre software, business processes can be automated as much as possible to ease human efforts. Automatic call queue and call time recording are some of the tasks where a free call centre software contributes. It helps in categorising calls based on what type of query the customers have, so that calls can be routed to the specific department.
Best call centre software helps reduce the wait time of customers. It also helps customer care representatives retrieve and access the files of customers instantly. As a result, agents provide instant support and resolution to the clients. Cloud call centre software also helps internal departments communicate and exchange data for quick and effective customer service.
Free and open source call centre software provides easy tools to the employees with which they can transfer or merge calls with different departments. Agents can also monitor the tasks so that they can be executed to completion. You can record and retrieve the task history so that agents can immediately pick up the work from where the subordinates left it. Sales can be multiplied manifold with the help of a paid or free call centre software solution.
In traditional sales process, one person can only make a limited number of sales in a day. But the call centre software helps expedite and streamline the sales processes so that as soon as one case is closed, the agent can immediately move to the next one. Many free and open source call centre software also provides information and purchase history of a customer, which can help agents in cross-selling.
This results in more sales and, as a result, more profit. Call centre software for small business provides secure data access and encryption tools so that no data breach can be committed.
It also provides a UI from where data cannot be recorded or extracted for malicious purposes. In addition, most of the standard and free call centre software solutions provide cloud backup which helps in saving data in a remote server. This is done so that in case of any physical on-site accident, the data can remain secure remotely. Call center management system help in prioritising tasks on the basis of urgency by routing and assigning priority calls to the concerned department.
It also helps in proper allocation and distribution of calls, in times of high call-flow. All the standard call centre services nowadays provide multi-channel assistance option through which customers can seek help through SMS, calls, website or mobile apps. There is no installation to do.
You can use any PC or Mac, desktop or laptop, to make calls from anywhere. Please consider the following requirement: Internet Connection: A sufficient and relatively stable internet connection is required to make your calls.
The technical recommendations are an overall bandwidth of kb in transmission and kb in reception per user. If you encounter quality problems on your calls, you can read our article on Jitter and Latency problems. Headset: You need to acquire a headset and microphone.
Laptop Microphone: You can also use the microphone of your laptop. You can call any type of number: landline, cell, or toll-free. Simply enter the number in the dialer to call more than 65 countries around the world see table above. Yes, you can call mobile numbers from your computer. No, there is unfortunately no completely free way to make phone calls from a computer.
Other country? We use cookies to allow the display of personalised content, statistics collecting and sharing on social media. You can review your consent by clicking on "Manage cookies" at the bottom of the web page. If you would like to know more then please read our confidentiality policy. Sign Up for our VoIP service. Phone Card users don't need to open a new account and can use their Phone Card account information to use PC to Phone. Download the PC to Phone software from the link below.
Install it on your computer. Open the application and configure according to your account settings using our configuration guide. For example, if you have Virtual Phone Number , than you can take a call even while you're on the road. The dialing interface looks just like the picture above. Simply point and click to speak through your computer. Whether you're a road warrior or just looking to enhance your productivity at home, PC to phone calling opens up a whole new way to communicate.
X-Lite from Counterpath is a very popular, free SIP softphone supporting a range of codecs and also offering great support for desktop video conferencing. It has all the features you need in a perfect SIP softphone except for G codec for better voice quality in low speed Internet connections.
Click here for more information about X-Lite and configuration guide. Search Help My Account. Toggle navigation. Home How it works?
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